Privacy Policy

1. Scope of this policy

This Privacy Policy applies to Agiza One websites, dashboards, WhatsApp workflows, help center, marketing pages, client workspaces, admin-managed support channels, referral tools, integrations and related services.

Kenya’s data protection framework recognizes data controllers, data processors and data subject rights. Agiza One may act as a controller for account, billing, analytics and platform administration data, and as a processor where we handle business records on behalf of a customer using the platform.

2. Information we collect

We may also collect integration data such as connected social account names, page IDs, tokens, webhook URLs, cloud backup status, payment references and delivery logs where you activate those features.

3. How we use information

• To create and manage your account, businesses, team access and user roles.
• To provide bookkeeping, invoices, receipts, bills, reports, payroll, banking records, document uploads and WhatsApp workflows.
• To process subscriptions, billing, referrals, support tickets and customer communications.
• To operate analytics, marketing funnel tracking, website visitor reports, lead follow-ups and campaign performance reports.
• To improve product reliability, security, fraud prevention, troubleshooting and customer support.
• To send important notices, product announcements, service updates, security alerts and support responses.
• To comply with legal, tax, accounting, security, audit or regulatory obligations where applicable.

4. Lawful basis and consent

Depending on the situation, we process information because it is necessary to provide the service, perform a contract, comply with legal obligations, protect legitimate business interests, maintain security, improve the platform or because you have given consent for a specific feature such as marketing communication, cookies or integrations.

Where consent is required, you may withdraw it through available product settings, unsubscribe links, integration controls or by contacting support. Withdrawal may limit some features that depend on the relevant data or third-party connection.

5. When information may be shared

We do not sell your business records. We may share information only where needed with:

• Service providers: hosting, email, WhatsApp messaging, payment processing, analytics, backups, security and support providers.
• Connected integrations: third-party services you choose to connect, such as social platforms, automation tools, cloud storage or payment tools.
• Team members: users you invite to your business workspace according to their assigned role.
• Legal or regulatory parties: where required by law, valid request, dispute, security investigation or compliance obligation.
• Business transfers: if Agiza One is involved in a merger, restructuring, investment, sale or transfer of assets, subject to appropriate protections.

6. Cookies, pixels and analytics

Agiza One may use cookies, session storage, local storage, server logs, first-party analytics, Meta/Facebook Pixel, Google tags and similar technologies to keep you signed in, protect accounts, remember preferences, measure page visits, understand campaign performance and improve the product.

You can control some tracking through browser settings, device settings and available product preferences. Disabling certain cookies may affect login, security, analytics accuracy or product functionality.

7. Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration and disclosure. These may include authentication controls, role-based access, secure connections, access logging, backups, monitoring and restricted administrative access.

No online system is completely secure. Users should protect passwords, devices, emails, WhatsApp accounts, integration tokens and invited team access. If you suspect unauthorized access, contact support promptly.

8. Your privacy rights

Depending on applicable law and your relationship with Agiza One, you may have rights to be informed about data use, access personal data, request correction, object to certain processing, request deletion of certain data and raise privacy concerns with the appropriate authority.

Some requests may be limited where information is needed for security, billing, legal, audit, tax, fraud prevention, dispute resolution, backup integrity or legitimate business record retention.

9. Data retention

We retain information for as long as needed to provide the service, maintain business records, support audits, resolve disputes, comply with legal obligations, enforce agreements, improve security and operate backups. Retention periods may vary by data type, plan, legal requirement and customer request.

10. Children and business users

Agiza One is designed for businesses, business owners, authorized staff, accountants and professional users. It is not intended for children to use without appropriate authorization, supervision and legal capacity to manage business records.

11. Updates to this policy

We may update this Privacy Policy as the product, integrations, legal requirements or data practices change. Material updates may be communicated through the website, app announcements, email, WhatsApp or other reasonable channels.

12. Contact

For privacy questions, data requests or concerns, contact Agiza One through the support channels in the app or email support@agizaone.com.